Learn how the Our St. Jude app and St. Jude MyChart work together to bring you the best experience.
Use Our St. Jude along with MyChart
St. Jude MyChart is the hospital’s patient portal. Patients and caregivers should use both the St. Jude MyChart and Our St. Jude apps for the best experience.
Our St. Jude helps you with day-to-day life at the hospital.
St. Jude MyChart is the patient portal for EPIC. It gives you access to your child’s health information.
Our St. Jude features
When you open the Our St. Jude app, you will get a quick glance at what is on your calendar. You will also get the latest news from St. Jude.
Calendar
Use the Calendar to see your:
Appointments
Flights
Scheduled shuttle rides
Housing reservations
Social events
The calendar has a weekly and a monthly view. Use the filters to see specific event types. Click on the cards to view details about each event.
The My Events section includes your appointments, flight days, and the first day of your housing reservation. You can add social events to your My Events by clicking Add to My Events from a social event card. Once added to your My Events, you will get reminders about the social event. The event will display on your Home page when it is the next item on your calendar.
Every event on the app lists the time in the time zone for that event. For example, if the event occurs on the St. Jude campus, then the time listed for the event is Memphis time, which is Central Time. E-visits are set at Memphis, Central Time. If your flight leaves out of Denver, Colorado, then the departure time is listed as Denver time, which is Mountain Time. Event times are shown in the time zone where the event takes place, not the time zone where you are viewing the app.
Our St. Jude should show all appointments scheduled by St. Jude. If you think an appointment is missing, call St. Jude Patient Scheduling at 901-595-6146.
Maps
Maps gives you step-by-step walking directions at St. Jude. Make sure your location permissions are turned on to best use this feature.
Contacts
The app provides a directory to find frequently used numbers. It will also give you a quick way to see who is on your child’s care team.
While at St. Jude, you will meet many people who help care for your child. You can search the directory and add these people to your care team. This may help you remember their name, face, and role. It also lets you learn a little bit about them.
The Education, Together by St. Jude™ online resource, and Resources sections provide St. Jude content about important topics. Learn about diagnoses and treatment, support, clinical guidelines, campus life, and much more.
You control what notifications you receive from Our St. Jude. To set your notifications, go to Menu and click the gear at the top right. Select Push Notifications and choose what type of notifications you want. By default, all notifications are set to “on.”
The following are notifications that you may see pop up on the app:
Travel
A new flight has been reserved for you.
A flight has been canceled.
There is an update to your flight such as a delay, cancellation, gate change, or terminal change.
Housing
A new housing reservation has been made for you.
A change in the date or location of your reservation has occurred.
Scheduled appointments
A new appointment with a start date that will occur in the next 48 hours.
A change is made to an appointment scheduled in the next 48 hours.
Please note: Affiliate appointments are not listed on the app. Your affiliate appointments are scheduled through your affiliate hospital.
Social events
A change occurs to a social event that you added to your calendar.
Reminders
Our St. Jude will send you a reminder 24 hours before any appointment that has special instructions. Appointments that do not have special instructions will not send reminders.
Our St. Jude will also send you a reminder 1 hour before the start of a social event that you favorited.
How to access the app
Our St. Jude app is offered only to St. Jude patients and their caregivers.
